Good questions.
All the details, without the guesswork.
Where do you ship?
Free standard shipping to the contiguous 48 United States and Washington, D.C. Alaska, Hawaii, U.S. territories and APO/FPO are not supported.
How much is shipping?
Standard shipping is free for every order within our delivery area.
When will my order arrive?
Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days, not a delivery guarantee. Business days exclude weekends and U.S. federal holidays.
What is your order cutoff?
07:00 PM at fixed GMT−06:00 year-round. Orders at or after cutoff, on weekends or excluded holidays enter handling on the next business day.
Will these stick to every fridge?
They need a suitable ferromagnetic surface. Some stainless steel refrigerators are not magnetic. Check your surface before purchasing.
What is included?
Each product page shows whether the item is one magnet or a complete set, along with the piece count, material and dimensions.
How should I care for my magnets?
Follow the material-specific care information on the product page. Do not soak the magnetic backing.
Can I return my purchase?
Request a return within 30 days of receipt. Change-of-mind returns must be unused, in original condition and packaging, with complete sets. Contact us first for authorization.
Who pays for return shipping?
We cover return shipping for our errors, damaged or defective items. Customers pay for change-of-mind returns, including return shipping to France. There is no restocking fee.
When are approved refunds issued?
Approved refunds are automatically returned to the original payment method within 10 calendar days.
What if my item is damaged or incorrect?
Contact [email protected] with the order number and issue. Ordinary change-of-mind condition requirements do not prevent a damage, defect or incorrect-item report.
What currency and tax are shown?
Prices are in USD. Checkout shows tax as $0; this is not a claim that the products are legally tax-exempt.
How can I get payment or order help?
Check the result of your payment submission and contact [email protected] with questions. An order is accepted when Fasetyppe confirms acceptance.
Still curious? Get in touch ↗